I Love Virtual humans

 I recently needed help with my Norton virus account so again I tried the online help.   Actually Nate was very speedy and helped me solve my problem.

Hi I'm Nathan. How can I help?

You:     I need to change my billing credit card, how do i do that

Nathan:    You can modify your password, email address and        personal and billing information by logging in to your My Norton Account. Once you are connected, choose the tab that corresponds to the information that you would like to modify. Click here to login to your My Norton Account. 

Was this information helpful in solving your issue?
Yes / No

You: No

Nathan: I'm sorry that wasn't helpful. I may have misunderstood your question. Could you please rephrase it?

You: the question is correct but i don't recall having a norton account set up

Nathan: In order to help you, could you please tell me more about what you are looking for?
- How to login to your Norton Account
- Help remembering your username or password
- Changing your Norton Account password
- How to create a Norton Account
- Changing your Norton Account details

You: How to create a Norton Account

Nathan: In order to help you, I am first going to need some additional information. Please choose where you originally got your product from:
- the Norton online store
- a retail store
- it came preinstalled on my computer
- from my Internet service

You: the Norton online store

Nathan: I recommend creating your Norton Account from within your product. This will link your Norton product to your Norton Account so that you can always access and update product details.

Do you currently have a Norton product installed?

You: yes

Nathan: Here are the steps for creating a Norton Account from within your product:
1. Start your Norton Product
2. Click Norton Account or Account
3. In the window that opens enter your email address and click Next4. Your Norton product will check if you have previously created an account

If you see a window asking you to enter your email address and password it means that you actually already have a Norton Account. Enter your email and password and click Sign In to access your account.

If you do not see this window, please follow the steps as directed to create an account.

You:    ok, thank you, Nathan

Nathan:   You're welcome. Let me know if there is anything else I can do for you.

You:   I  will

Nathan:    I'm sorry, I'm not sure I understand what you're saying. Could you please rephrase your sentence?

You:   I will let you know if  I need additional assistance

Nathan:   It appears I'm not understanding you clearly. Could you please rephrase your question differently, or choose how to continue with support:
- Support forums
- Chat
- Other

You:    Are you a person?

Nathan:      I'm a virtual agent, created by VirtuOz. I'm right here if you have any other questions.

You:   So you are a robot? 

Nathan:     I'm sorry, I'm not sure I understand what you're saying. Could you please rephrase your sentence?

You:    I admire you for your honesty Nate.  At least you admitted  you were not human.

Nathan:     It appears I'm not understanding you clearly. Could you please rephrase your question differently, or choose how to continue with support:
- Support forums
- Chat
- Other

You:    Damn, Nate  I was beginning to think you were much more intelligent than those third world country humans. 

Nathan: It appears I'm not understanding you clearly. Could you please rephrase your question differently, or choose how to continue with support:
- Support forums
- Chat
- Other

You:   Thanks a bunch for your help Nate and may the force be with you!

Nathan:    Happy to help. I'm right here if you have any other questions.

You:    Are you single?
Nathan:    It appears I'm not understanding you clearly. Could you please rephrase your question differently, or choose how to continue with support:
You:   Just forget it Nate!